BizCRM App

Guide to Using the Round-Robin Method for Task Distribution in Ticket Settings

STEP 1: Click on "Ticket Settings" to Access Configuration Options

  • Navigate to the Ticket Settings section from the sidebar menu.
  • Review the Information section about the Round-Robin Method, which explains task distribution among team members.
  • Familiarize yourself with the following key points:
    • Equal Distribution: Tasks are evenly distributed among team members.
    • Sequential Assignment: Each task is assigned to the next team member in order.
    • Fair Rotation: Ensures balanced workloads and prevents overload.
  • Prepare to proceed by clicking on the Round Robin tab for further settings.

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STEP 2: Click on "Round Robin" Tab

  • Navigate to the Round Robin tab within the Ticket Agents section.
  • Ensure you are in the Ticket Settings area.
  • Review the list of ticket agents displayed, including their group and status.
  • Prepare to toggle the Round Robin feature by clicking the corresponding button in the next step.

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STEP 3: Click on "Round Robin" Toggle Button

  • Locate the "Round Robin" toggle button in the highlighted area.
  • Click the toggle button to enable or disable the Round Robin method for task distribution.
  • Review the information provided about the Round Robin method, including equal distribution, sequential assignment, and fair rotation.
  • Ensure that the settings align with your team's workflow requirements.

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